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Please allow up to 2 business days for order processing. Once dispatched, you’ll receive a confirmation email with tracking details. Delivery times vary by location: within the UK, standard delivery takes 2–3 working days and next day delivery 1 day; to Ivory Coast, standard delivery is 4–7 days and DHL Express 1–3 days; for other international destinations, standard delivery takes 5–10 days and DHL Express 1–3 days.

At Mamzy Hair, we value quality and customer satisfaction, but due to the nature of our products and hygiene reasons, we do not accept returns or offer refunds. If you receive the wrong item or a damaged product, please contact us within 48 hours at hello@mamzyhair.co.uk with your full name, order number, and clear photos (if applicable), and our team will assist you. All complaints are reviewed on a case-by-case basis, and where appropriate, a replacement or partial store credit may be offered at our discretion. Thank you for choosing Mamzy Hair and supporting our business.