Help Center

Please use the below form. You can also call customer service on 020 3432 3225

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Contact Us About us

📦 SHIPPING & DELIVERY

1. What is the processing time for my Order?

2. How long does UK delivery take?

3. What are the international shipping times?

4. Is there a cut-off time for same-day dispatch?

5. Do you ship on weekends or bank holidays?

6. Will I receive tracking details?

7. What if my tracking says “delivered” but I didn’t receive the package?

8. Are customs fees included for international orders?

9. Do you offer free shipping?

↩️ RETURNS, REFUNDS & EXCHANGES

10. What is your returns policy?

11. What if I receive the wrong or a damaged item?

12. Can I exchange an item?

13. How do I report a damaged/incorrect item?

🧾 ORDERS, PAYMENTS & TERMS

14. Can I cancel or edit my order after placing it?

15. What payment methods do you accept?

16. Why might my order be cancelled by MamzyHair?

17. Are product colours always exactly as shown online?

18. What laws govern your Terms of Service?

💁‍♀️ PRODUCTS & GENERAL QUESTIONS

19. Can I resell your products?

20. How can I contact customer support?