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Simply browse our collections, select your items, and click 'Add to Cart'. When you're ready, proceed to checkout, enter your details and complete your payment.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna (Pay in 3).

If you need to change or cancel your order, please contact us as soon as possible at hello@mamzyhair.co.uk or call 020 3432 3225. We'll do our best to help — however, orders that have already been dispatched cannot be cancelled.

Payment is taken at the time your order is placed. You'll receive a confirmation email with your order details once the payment has been processed successfully.

Standard UK delivery takes 2–5 working days. Express delivery is available at checkout for next-day delivery on orders placed before 1pm.

Yes! We ship to most countries worldwide. International delivery times vary by destination, typically 5–14 working days. Shipping costs are calculated at checkout.

UK standard delivery is FREE on orders over £100. Orders under £100 incur a small delivery fee shown at checkout. Express delivery and international shipping rates vary — all costs are displayed before you complete your order.

Yes! Once your order has been dispatched, you'll receive a tracking link via email so you can follow your parcel every step of the way.

We offer a 30-day return policy on all unworn, unopened items in their original packaging. Hair that has been worn, washed, or altered cannot be returned for hygiene reasons.

To start a return, email us at hello@mamzyhair.co.uk with your order number and reason for return. Our team will guide you through the process and provide a returns address.

Once we receive and inspect your return, we'll process your refund within 5–7 working days. The refund will be issued to your original payment method.

Sale items are eligible for exchange or store credit only — they cannot be refunded. Please check the product description carefully before purchasing sale items.

All Mamzy Hair products are made from 100% human hair, ethically sourced for the highest quality, softness, and longevity.

With proper care, Mamzy Hair products can last 12 months or more. Longevity depends on how frequently the hair is worn and how well it is maintained.

Wash gently with sulphate-free shampoo and conditioner, detangle from ends to root, and air-dry where possible. Avoid excessive heat and always use a heat protectant when styling. Store on a wig stand when not in use.

Yes! As 100% human hair, our products can be dyed, bleached, curled, and straightened. We recommend consulting a professional stylist for colouring to preserve the hair's quality and longevity.

No, you can check out as a guest. However, creating an account lets you track your orders, save your details for faster checkout, and access your order history.

Click 'Forgot password?' on the login page and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive.

You can reach us by email at hello@mamzyhair.co.uk, by phone on 020 3432 3225 (Everyday 8am–5pm), or via our Contact Us page. We aim to respond to all enquiries within 24 hours.