At Mamzy Hair, we value quality and customer satisfaction, but due to the nature of our products and hygiene reasons, we do not accept returns or offer refunds. If you receive the wrong item or a damaged product, please contact us within 48 hours at hello@mamzyhair.co.uk with your full name, order number, and clear photos (if applicable), and our team will assist you. All complaints are reviewed on a case-by-case basis, and where appropriate, a replacement or partial store credit may be offered at our discretion. Thank you for choosing Mamzy Hair and supporting our business.